Account Manager (Ecommerce)

Account Manager (Ecommerce)

Position: Account Manager (Ecommerce)

Location: North West

Salary: Up to £33,000

Job Reference No: S005

Recruiting Consultant: Kasia

Consultant Tel:  0161 511 0655

Email:  Kasia@dwrecruitment.co.uk

Details

Account Manager (Ecommerce) Overview

A well-established luxury homewares business is seeking an Account Manager to manage and grow a diverse ecommerce customer base. This role offers the opportunity to work within a commercially focused, fast-growing organisation, supporting customers while ensuring alignment with company guidelines, trade terms, and strategic objectives.

Reporting directly to the Sales Director, the successful candidate will play a key role in developing accounts, maximising sales opportunities, and strengthening long-term customer relationships across ecommerce businesses, retailers, interior designers, and beyond.

Account Manager (Ecommerce) Responsibilities

• This position involves building, managing, and developing relationships with an established portfolio of trade customers, as well as identifying opportunities within prospective accounts.
• Managing and developing ecommerce customer accounts, with a strong focus on commercial performance and account growth
• Reviewing customers’ digital presence and product performance to ensure alignment with brand and trading guidelines.
• Monitoring compliance and addressing any breaches of company policies in a professional and constructive manner.
• Engaging with customers to provide ongoing support, coaching, and development to help optimise their accounts.
• Presenting product ranges to clients and supporting new product launches
• Assessing and justifying customer requests to ensure they meet commercial and brand requirements.
• Ensuring adherence to agreed trade terms and pricing structures.
• Negotiating with customers to maximise opportunities while protecting company margins.
• Communicating regularly with customers via remote and face-to-face meetings
• Attending UK trade shows and industry events as required
• The role requires strong commercial judgement, confidence in customer-facing situations, and the ability to balance relationship management with performance and compliance.

Essential Skills & Experience

• Experience working in a B2B environment.
• Strong commercial awareness
• Experience or keen interest in Interior Design.
• Full UK driving license.